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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pricing model by storing...
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Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety...
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
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With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training program for employees on how to...
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This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...
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The COVID-19 pandemic isn’t your usual crisis – it has an indeterminate duration and a global scope. In today’s VUCA (volatile, uncertain, complex, ambiguous)...
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