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If a tornado destroys your data center, that's an obvious DR scenario. However, the vast majority of extended service interruptions are caused by relatively minor events,...
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14
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The mid-market service desk tool market provides customizable functionality and advanced features suitable for the diverse, growth-focused mid-market space.
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14
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Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.
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13
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The enterprise service desk tool market provides powerful functionality and advanced features suitable for large, complex IT environments.
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11
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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9
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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7
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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7
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Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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5
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Avoid audit chaos by focusing your efforts on creating a concise and usable DRP that meets the needs of your IT team as well as the auditor.
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4
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Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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4
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