Operations - Blueprints
Topics
Implement Systems Management to Improve Availability and VisibilityThis blueprint will help you implement a systems management solution to improve availability and visibility. |
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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Build an ITSM Tool Implementation PlanAn ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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Document and Maintain Your Disaster Recovery PlanThe traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis. |
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Select the Optimal Disaster Recovery Deployment ModelDeveloping disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of organizations... |
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Master Contract Review and Negotiation for Software AgreementsReview your software contracts to leverage your unique position during negotiations and find substantial cost savings. |
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Take a Realistic Approach to Disaster Recovery TestingReduce costly downtime with a right-sized testing program that improves IT resilience. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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Implement Crisis Management Best PracticesBuild an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety incidents... |
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