Operations - Solution Sets

Deliver a Customer Service Training Program to Your IT Department

Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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Service Desk Future Trends

Due to the 2020 pandemic, millions of workers were forced to work remotely, and this has now become the new model of work for many businesses. In this research, we have...

Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.
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Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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Implement Crisis Management Best Practices

Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety...
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Optimize the Service Desk With a Shift Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Microsoft Teams Cookbook

Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for governance over Teams rollout...

Tech Trend Update: If Contact Tracing Then Distributed Trust

The concept of distributed trust in technology design has become even more important as mobile contact tracing apps emerge as a tool to help fight COVID-19.

Responsibly Resume IT Operations in the Office

As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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Prepare Your Organization to Successfully Embrace the “New Normal”

Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
Visit our COVID-19 Resource Center and our Cost Management Center
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