Operations - Solution Sets

Microsoft Teams Cookbook

Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for governance over Teams rollout...

Tech Trend Update: If Contact Tracing Then Distributed Trust

The concept of distributed trust in technology design has become even more important as mobile contact tracing apps emerge as a tool to help fight COVID-19.

Responsibly Resume IT Operations in the Office

As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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Prepare Your Organization to Successfully Embrace the “New Normal”

Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.

First 30 Days Pandemic Response Plan

The COVID-19 pandemic isn’t your usual crisis – it has an indeterminate duration and a global scope. In today’s VUCA (volatile, uncertain, complex, ambiguous)...
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Execute an Emergency Remote Work Plan

This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...

Reinforce End-User Security Awareness During Your COVID-19 Response

With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training program for employees on how to...

Develop a COVID-19 Pandemic Response Plan

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.

Respond Effectively to COVID-19

COVID-19, a strand of coronavirus, has emerged as a significant risk to the personal wellbeing of employees and operational success of organizations. Currently, the risk...

Build a Service Support Strategy

As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a clear service support...
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