|
Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.
|
13
|
|
If a tornado destroys your data center, that's an obvious DR scenario. However, the vast majority of extended service interruptions are caused by relatively minor events,...
|
14
|
|
This blueprint will help you implement a systems management solution to improve availability and visibility.
|
9
|
|
DR solutions cannot be trusted to function in a real disaster until it has been tested. Using a proper validation strategy through cyclical DR testing is the only way to...
|
2
|
|
Avoid audit chaos by focusing your efforts on creating a concise and usable DRP that meets the needs of your IT team as well as the auditor.
|
4
|
|
The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
|
7
|
|
Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
|
1
|
|
Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
|
5
|
|
Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
|
4
|
|
In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
|
2
|
