Infrastructure & Operations

Service Desk Satisfaction Diagnostic

The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....

The Infrastructure and Operations Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

BYOD Acceptable Use Policy

The purpose of the BYOD Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally owned device to a company’s...

Roadmap Tool for an Enterprise Device Management Strategy

An Excel-based development tool to help you implement your enterprise device management strategy.

Persona Analysis Workbook

An Excel-based template to help you identify and analyze your device personas.

Enterprise Device Management Strategy Template

An easily customized presentation deck to help build and communicate a clear and compelling strategy document for your key players.

Standard End-User Entitlements and Offerings Template

A general-use template for documenting and communicating technology offerings internally.

Build & Execute an Enterprise Device Management Strategy Storyboard

A step-by-step guide to transforming and modernizing your enterprise device management strategy.

Build & Execute an Enterprise Device Management Strategy

As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of productivity and value.
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ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.
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