Infrastructure & Operations

Custom Vendor Landscape: Policy Management Systems

Policy management systems are leveraged by organizations to enable standardized policy lifecycle workflows, making accessible the tools needed to oversee, update, and...

Custom Vendor Landscape: Telecom Expense Management Software

Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.

Custom Vendor Landscape: Wholesale Water Utility Billing Solutions

Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...

Analyze Your ITSM Ticket Data

​​​This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Secure Your Generative AI Applications on AWS, Azure, and GCP

Take action to protect your generative AI applications on Amazon Web Services, Google Cloud Platform, or Microsoft Azure from privacy and security risks.

Maintain Continuity in a Power Outage

You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...

Maintain Continuity in a Power Outage Storyboard

A guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage.

AIOps Stakeholder Buy-In Presentation

This boardroom-ready template helps you summarize your AIOps deployment project.

AIOps Checklist

This checklist will remind you about important steps to take for deploying AIOps.

AIOps Requirements Workbook

This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.
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