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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...
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One of the most important phases a new data center build is selecting the building site. Whether it is an existing building or a new construction site, IT must exercise...
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In complex, multi-vendor data center environments, a contract management policy is an essential control tool used to minimize the risk and maximize the benefits of vendor...
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IT security is often overlooked and misunderstood by enterprises. Many feel that they have nothing worth stealing and any money spent on security is a wasted investment....
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Virtual Desktop Infrastructure (VDI) can be an effective solution for managing end client assets and the client experience. Just like any other solution, VDI must also...
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Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...
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When building or refreshing the data center, IT must have a high level understanding of requirements and potential budget. Facility requirements for power, cooling,...
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Planning for the physical layout and design of the data center building space should include more than just the equipment room. For example, areas for loading equipment,...
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Flywheel technology is emerging in the market as a strong alternative to UPS battery-based ride-through systems in the data center. Active Power presents a leading...
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