Infrastructure & Operations

SaaS Incident Response Workflows

Use these examples to guide your efforts to create cloud incident response workflows.

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

ITAM Vendor Evaluation Workbook

Define ITAM tool requirements to objectively evaluate vendors based on use cases relevant to your situation.

Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Embrace the Inevitability of Multicloud Storyboard

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Application Portfolio

Use this template as a starting point to create an application portfolio and request catalog.
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