Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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Validate your current state. Develop a project roadmap. Create the internal SLA.
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Document current IT operational procedures. Identify the metrics to track.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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What does the massive acquisition of EMC by Dell mean for the IT infrastructure market? In short, not much.
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Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
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