Infrastructure & Operations

Communications Infrastructure Stakeholder Focus Group Guide

Use this questionnaire to determine user awareness of unified communications and other communication/collaboration tools.

Modernize Communications Infrastructure Executive Presentation

Use this executive presentation deck to make the case and present the necessary information for modernizing communications infrastructure and advancing the project as a whole.

Unified Communications Solution RFP Template

Use this template to issue a Request for Proposal (RFP) for a unified communications solution.

Modernize Communications and Collaboration Infrastructure – Phase 3: Advance the Project

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you draft an RFP for a UC solution and gain project approval through the...

Communications TCO-ROI Comparison Calculator

Use this TCO and ROI calculator to compare costs and benefits when comparing UC solutions and modernization options.

IP Telephony and UC End-User Survey Questions

This tool includes typical questions for an end-user survey intended to identify and gauge the awareness, attitudes, and propensity to adopt telephony and unified...

Modernize Communications and Collaboration Infrastructure – Phase 2: Define the Target State

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you quantify and qualify the gap between existing infrastructure and...

MACD Workflow Mapping Template

This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...

Team Skills Inventory Tool

Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...

Communications Infrastructure Roadmap Tool

This semi-populated tool will help you throughout your infrastructure assessment and roadmap building. This tool produces a report on technical debt, prioritized...
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