Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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Use the Network Modernization Roadmap to record and organize your technology, people, and process tasks.
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Use this template as a basis for the scope of work and technical requirements section of your network modernization RFP.
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Use this template to create an executive presentation summarizing the key elements of your network modernization project.
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This phase of the blueprint, Modernize the Network, will help you implement the plan by preparing to pitch the project to executives and reaching out to vendors.
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Use this tool to assess emerging technologies and decide whether or not to include them in your network modernization solution.
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