Infrastructure & Operations

Microsoft Announces Updates to Firstline Worker Plans

Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.

First 30 Days Pandemic Response Plan

The COVID-19 pandemic isn’t your usual crisis – it has an indeterminate duration and a global scope. In today’s VUCA (volatile, uncertain, complex, ambiguous)...
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Higher Ed: Advice From the COVID-19 Roundtable

On March 24, 2020, Info-Tech conducted a COVID-19 Virtual Roundtable for Higher Education. We focused on the top concerns of IT professionals in Higher Education during...

Local Government: Advice From the COVID-19 Roundtable

The COVID-19 pandemic has impacted all organizations globally. Info-Tech Research Group is supporting its Local Government community by hosting a series of roundtable...

Manufacturing: Advice From the COVID-19 Roundtable

On March 24, 2020, Info-Tech’s industry practice hosted a Manufacturing Industry Roundtable with the specific focus of identifying the impact that the COVID-19 pandemic...

Meeting the Moment: Observations for Health IT in a Time of Crisis

As global cases of COVID-19 continue to rise around the world, critical healthcare infrastructure is presently, and will continue, to face a deluge of new patients and...

Expect Windows 10 Innovations to Surface From Microsoft’s Re-Org

Microsoft combined the Windows 10 and Surface teams under Panos Panay. Expect greater innovations to Windows 10, headaches in IT, and feature exclusivity in Microsoft...

Ivanti Update and 2020 Strategic Direction

Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service...

Microsoft Reminds Users Office 2010 End of Support Is Coming

Microsoft will end Support for Office 2010 on October 13, 2020. It’s now time to think hard about your next steps and put together an upgrade plan to a newer version,...

Shared Services Canada Selects BMC to Optimize IT Service Management

IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...
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