Infrastructure & Operations

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Choose a Right-Sized Contact Solution – Executive Brief

Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...

Choose a Right-Sized Contact Center Solution

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
  • guided implementation icon

Web Conferencing in 2021: The Top Three Trends

With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines...

The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

Windstream Briefs on Its Growing UCaaS Portfolio

On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions...

Webinar: Manage Your Technical Debt

Follow our structured approach to identify, measure, and manage your technical debt.

Nextiva to Expand UCaaS Services Beyond US

On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace...

FBI’s Own Hackers Break Into US Servers With a Mission

Do you really want the feds doing your security work for you?

BlueJeans Updates FY2021 Roadmap

On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for...
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us