Infrastructure & Operations

Custom Vendor Landscape: Freight Carrier Invoicing Software

Freight carrier invoicing software is designed for organizations that handle logistics and freight management solutions for both domestic and international shipments....

Custom Vendor Landscape: Inmate Tablet Solutions

Inmate Tablet Systems (ITS) provide an avenue for incarcerated individuals to access entertainment, learning and skills development collateral as well as messaging...

Custom Vendor Landscape: eFax Solutions

eFax solutions provide the ability to send and receive faxes electronically (and without the need for dedicated hardware). These platforms also typically provide...

Custom Vendor Landscape: Digital Adoption Platforms

Digital Adoption Platforms focus on onboarding users to new applications. They provide the ability to Add an integrated training layer that looks native to internal and...

Custom Vendor Landscape: Application Virtualization Solutions

Application virtualization is the process behind making a standard application believe that it is directly interfaced with an operating system when it is not. This is...

Custom Vendor Landscape: Policy Management Systems

Policy management systems are leveraged by organizations to enable standardized policy lifecycle workflows, making accessible the tools needed to oversee, update, and...

Custom Vendor Landscape: Telecom Expense Management Software

Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.

Custom Vendor Landscape: Wholesale Water Utility Billing Solutions

Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...

Analyze Your ITSM Ticket Data

​​​This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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