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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final...
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A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...
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The Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative...
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Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider the type and complexity...
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The role of the IT Asset Manager is to oversee the daily and long-term strategic management of software and technology-related hardware within the organization.
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