Infrastructure & Operations

Bridge the Gap between Service Management & Disaster Recovery

If a tornado destroys your data center, that's an obvious DR scenario. However, the vast majority of extended service interruptions are caused by relatively minor events,...

Infrastructure Roadmap Tool

This tool visualizes your portfolio of Infrastructure projects.

How to Test Your DRP

Do not wait until the DRP is put into action to discover weaknesses in disaster recovery processes. Run a full test of the enterprise's DRP to uncover flaws before an...

Renovate the Data Center

This solution set will provide you with step-by-step design, planning and selection tools in order to define a data center renovation plan to reduce cost and risk while...

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

The Real Business Value of Desktop Virtualization

The centralization and management of desktop application delivery is an important value of desktop virtualization. But the ultimate value of desktop virtualization is its...

Prepare for Infrastructure Consolidation Change

Server virtualization and consolidation has become a way of life for most infrastructure managers. The breakdown of physical barrier through virtualization and...

Discover the Hidden Costs of Outsourcing

Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.

2011: Year of the Tablet

Early in 2010, Info-Tech predicted that it would be the year of the tablet. Was the prediction accurate? It was, although many vendors have not moved as quickly as...

Administrative Rights Policy

The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...
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VL Methodology