Infrastructure & Operations

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.

Bridge the Gap between Service Management & Disaster Recovery

If a tornado destroys your data center, that's an obvious DR scenario. However, the vast majority of extended service interruptions are caused by relatively minor events,...

Infrastructure Roadmap Tool

This tool visualizes your portfolio of Infrastructure projects.

Mobile Device Acceptable Use Policy

The mobile device acceptable use policy outlines standards for the use of mobile devices when connected to corporate networks and data.

Vendor Landscape: Mid-Market Service Desk Software

The mid-market service desk tool market provides customizable functionality and advanced features suitable for the diverse, growth-focused mid-market space.
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How to Test Your DRP

Do not wait until the DRP is put into action to discover weaknesses in disaster recovery processes. Run a full test of the enterprise's DRP to uncover flaws before an...

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Renovate the Data Center

This solution set will provide you with step-by-step design, planning and selection tools in order to define a data center renovation plan to reduce cost and risk while...

Infrastructure Metrics Tracking and Reporting Tool

Metrics are often collected using several tools and coming from several sources. Use this tool to centralize key metrics tracking and reporting.
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