Infrastructure & Operations

Custom Vendor Landscape: Audit Management Software

Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...

Monitoring Capability Scale Template

Use this template to convey your current and target states on the monitoring capability scale.

Monitoring Effectiveness Assessment Tool

Use this tool to identify the effectiveness of your current approach to monitoring and supporting up to five applications, systems, or services.

Plan Your IT Monitoring Journey Storyboard

Assess the effectiveness of your current IT monitoring approach and identify your target state.

Plan Your IT Monitoring Journey

When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve this, you must determine...

Service Desk Project Summary

Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...

User Group Analysis Workbook

Use this template to help analyze the user groups who access your service desk.

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Incident Management and Service Desk Workflows

A repository of typical workflows.
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