Infrastructure & Operations

When Video Conferencing Won’t Save Money

Frequent employee travel can have a negative impact on the company’s bottom line as well as the employee’s well-being. When companies are looking to reduce travel costs...

Develop an Availability and Capacity Management Plan – Phase 2: Establish Visibility into Core Systems

This phase of the blueprint will help you craft a monitoring strategy to gather usage data.

SaaS Management Tools Will Soon Be Table Stakes for IT Operations

Software as a Service (SaaS) management tools will soon be table stakes for IT organizations in large enterprises. The current administrative overhead from each SaaS...

Case Study: Practical, Right-Sized BCP

​Use this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project.

Document and Maintain Your Disaster Recovery Plan – Phase 2: Select the Optimal DRP Publishing Strategy

This phase of Document and Maintain Your Disaster Recovery Plan will help you select a DRP publishing strategy.

Build a Service Support Strategy

As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a clear service support...
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Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize Initiatives

This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.

Thinking About Self-Driving Cars in Light of Recent Events

A recent fatality in Arizona has shone a negative light on Uber’s self-driving car program. While this accident paints a stark picture of the state of self-driving...

Google Stadia: Hardware Makers Should Be Worried

If Microsoft and Google are going to let you play Red Dead Redemption 2 on your smart fridge, where do consumer gaming hardware brands fit? More generally, what are the...

Application and Operation Manager Playbook

Use this playbook to record the results of your activities from Increase Support of Tier 2 and Tier 3 blueprint and plan to shift the company culture, improve knowledge...
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