Infrastructure & Operations

Amazon Web Services Streamlines Container Networking

AWS has provided valuable new features for managing container networking. But this tasty secret sauce may prove addictive.

Manage Cloud Costs: Tips & Tricks – Storyboard

This storyboard will show you how to use reserved instances, tagging, and chargebacks/showbacks to take control of your cloud spend and drive real business value.

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Develop an Availability and Capacity Management Plan – Phase 4: Identify and Mitigate Risks

This phase of the blueprint will help you identify and mitigate risks to capacity and availability.

Harness Configuration Management Superpowers – Phase 3: Define Your Configuration Management Roadmap

This phase of the blueprint, Harness Configuration Management Superpowers, will help you define your auditing approach, develop a training plan, and identify a timeline...

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Rethink Operations for a Serverless World

Serverless functions run on vendor-managed back-end environments so that IT can focus on building business logic, not provisioning and deploying servers. High...

Define Your Cloud Vision – Phase 4: Clarify Vision and Roadmap Initiatives

This phase of the blueprint Define Your Cloud Vision will help you clarify your vision and build a roadmap for your cloud project initiatives.

Increase Support of Tier 2 and Tier 3 – Phase 3: Improve Knowledge Sharing

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks of improving collaboration and knowledge sharing by...

BCP Tabletop Planning Template

Use this template to document the output of the BCP tabletop planning exercise and build a recovery workflow.
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