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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
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Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
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Use this tool to estimate business impact and prioritize critical technical debt.
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Communicate the business impact of technical debt and different options to address it.
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IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.
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Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with...
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