Infrastructure & Operations

Cherwell’s New Partner Program Will Improve Trust Between Customers and Cherwell Partners

Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...

Harness Configuration Management Superpowers – Phase 1: Plan Your Configuration Model

This phase of the blueprint, Harness Configuration Management Superpowers, will help you assemble a team of people under the helm of the super configuration manager.

Practical, Right-Sized BCP Case Study: Recovery Playbook

Recovery Playbook for Practical, Right-Sized BCP Case Study

Chef's New CMO Presents Company as Partner on DevOps Journey

On Feb. 12, Chef announced the appointment of Brian Goldfarb as its Chief Marketing Officer (CMO).

Is Hyperconverged Infrastructure Storage or a Server? Yes!

Four years ago, analysts attempting to come up with a name to describe emerging hyperconverged options coined the term “Server SAN.” So which is it, a server or a SAN...

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

Signed, Sealed, Celoxis

Celoxis makes resource allocation more effective by interpreting the underlying requirements of project management in an insightful way. Financial accounting and task...

Cisco Is Bringing Cognitive Collaboration to the Contact Center

Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but...

IT Operations Center Stakeholder Buy-In Presentation

Complete this template to show the value of the Operations Center project to business stakeholders.

Increase Support of Tier 2 and Tier 3 – Phases 1-3

This storyboard will help you increase buy-in from Tier 2 and Tier 3, shift the company culture, implement recognition and mentoring programs, and build an internal...
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VL Methodology