Infrastructure & Operations

VMware and AWS Strike a Deal: A Hybrid Cloud Enterprises Have Been Looking For

VMware and Amazon Web Services (AWS) have a new partnership. This is good news for corporate hybrid clouds. But hybrid Infrastructure-as-a-Service cloud is not ultimately...

Harness Configuration Management Superpowers – Phases 1-3

This storyboard will help you develop superhero-like knowledge of your IT service assets.

XMPL Data Center and Network Diagrams

This document contains XMPL Medical's network topology diagrams.

Critical Incident Management SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Containers Survival Guide for Infrastructure – Phases 1-3

This storyboard will help you evaluate the adoption of containers in the enterprise as a means of packaging, developing, and deploying workloads.

Industry-Specific BIA Guidelines

Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.

Develop Infrastructure & Operations Policies and Procedures – Executive Brief

Read our concise Executive Brief to find out why you should change your approach to developing Infrastructure & Operations policies and procedures, review Info-Tech’s...

Increase Support of Tier 2 and Tier 3

The shift-left strategy alone is not enough to get buy-in from tiers 2 and 3 technicians to adopt process changes. This project will give infrastructure managers the...

BCP Summary

Summarize your organization's continuity capabilities and objectives in one easy-to-consume document.

Establish a Program to Enable Effective Performance Monitoring – Phases 1-3

This storyboard will help you discover your current performance baseline and determine the go/no-go criteria for additional investments.
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