Infrastructure & Operations

A Desktop PC in Your Pocket? It’s More Likely Than You Think…

As smartphones become more capable, they underpin larger parts of our digital lives. These leaps in technology, combined with the push to the cloud, augur well for a...

Manage Cloud Costs: Tips & Tricks

Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instances, tagging, and...

Improve Service Desk Ticket Intake – Executive Brief

Read this Executive Brief to understand why service desk ticket intake is crucial to end users.

Configuration Management Diagram Template Library

Use this library as a starting point for your configuration management models and workflows.

Dynatrace Files for IPO

Dynatrace has filed for an IPO. IT professionals making APM purchasing decisions may benefit from the increased transparency when Dynatrace goes public.

Puppet’s New CEO Tackles Turning Point

Puppet’s new CEO, Yvonne Wassenaar, will tackle a key turning point as the company continues to transition from start-up to full-fledged enterprise in a changing...

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.

Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.

Workload Assessment Tool

Use this tool to assess a workload and evaluate a potential action plan in the context of cloud migration.

Employee Recognition Nomination Form

Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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