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As smartphones become more capable, they underpin larger parts of our digital lives. These leaps in technology, combined with the push to the cloud, augur well for a...
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Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instances, tagging, and...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Use this library as a starting point for your configuration management models and workflows.
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Dynatrace has filed for an IPO. IT professionals making APM purchasing decisions may benefit from the increased transparency when Dynatrace goes public.
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Puppet’s new CEO, Yvonne Wassenaar, will tackle a key turning point as the company continues to transition from start-up to full-fledged enterprise in a changing...
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This document provides an example of a service support strategy with a focus on continual improvement.
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This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
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Use this tool to assess a workload and evaluate a potential action plan in the context of cloud migration.
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Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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