Infrastructure & Operations

Develop an Availability and Capacity Management Plan – Phase 1: Conduct a Business Impact Analysis

This phase of the blueprint will help you determine the most critical business services for which you need to ensure availability.

Configuration Management Standard Operating Procedures

Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Change Management Program Executive Presentation

This template is designed to give organizations a succinct summary of the new change management program.

Document and Maintain Your Disaster Recovery Plan – Phase 1: Streamline DRP Documentation

This phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation.

Modernize Enterprise Storage

Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for storage modernization...
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Telephony Upgrade: An Alternative Approach to Updating Those Old Handsets

The decision has finally been made to replace your ancient phone system. This is a more challenging project than it may initially seem. Read on to explore effective...

Collaboration Assessment Tool

Use the Collaboration Assessment Tool to help you understand the issues that are impacting the level and success of interdepartmental collaboration occurring in your IT...

BCP Maturity Scorecard

Use this ISO 22301-aligned tool to assess current BCP maturity.

Infrastructure Flow Maps and Transaction Profiles

Visualize the interdependencies of your applications and its underlining infrastructure. These visual documents will support the team during performance issue...
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VL Methodology