Infrastructure & Operations

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Internal SLA Executive Summary Presentation Template

Summarize the achievements and next steps from the initial SLA project in this eye-catching template.

Mobile Strategy TCO Calculator

Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.

Effectively Acquire Infrastructure Services – Executive Brief

Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...

Exploit Disruptive Infrastructure Technology – Executive Brief

Read this Executive Brief to understand why a disruptive technology exploitation plan is not optional, and how organizations can position themselves to maximize...

Exploit Disruptive Infrastructure Technology – Phase 2: Evaluate Disruptive Technologies

This phase of the blueprint, Exploit Disruptive Infrastructure Technology, will help you narrow your longlist to a shortlist, and evaluate that shortlist by its value and...

DRP Recovery Workflow Template

Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.

Build a Continual Improvement Plan for the Service Desk – Executive Brief

Read this Executive Brief to understand why continual improvement is a necessary next step to instill in your service desk processes after you've standardized the...
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