Infrastructure & Operations

Yes, You Should Do APM. Yes, It’s Getting Harder.

Application performance management (APM) is hard, but necessary. The vendor space is expanding because it addresses a real need.

Improve Service Desk Ticket Intake

Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Find the Value – and Remain Valuable – With Cloud Asset Management

Global spend on the cloud is growing. IT asset managers need to learn how to manage utility, not just physical assets.
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People Are Dismissing Slack and Settling for Microsoft Teams

A report from ETR shows that Slack adoption is declining among Large Enterprises, while Teams is gaining market share. SoftwareReviews data suggests that this will be a...

Avaya in Talks With RingCentral to Form Joint Venture

Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.

Snow’s Technology Intelligence Suite Can Provide an Avalanche of Value – Once You Have SAM Processes Established

Snow Software has expanded its Software Asset Management (SAM) offering with a new technology intelligence suite. SAM teams that combine this technology with process...

Storyboard: Reduce Costs Through Printer Consolidation

Use this research to help you overcome the barriers to printer consolidation and successfully reduce costs.

Build a Service Support Strategy – Phases 1-3

This storyboard will help you articulate a clear service support strategy that aligns with business objectives.

Business Unit BCP Prioritization Tool

Prioritize business units for BCP planning, based on the severity and scope of business impact.

Cloud Vision Workbook

Use this tool to plan your cloud migration and roadmap your initiatives.
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