Infrastructure & Operations

Select the Optimal Disaster Recovery Deployment Model – Phase 3: Make the Case and Plan Your Transition

This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you address implementation and outsourcing considerations and build an...

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.

Improve IT Operations With AI and ML– Executive Brief

AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...

Improve IT Operations With AI and ML – Phases 1-3

AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Extend the Service Desk to the Enterprise – Executive Brief

Read our concise Executive Brief to understand why you should extend the service desk to the enterprise, review Info-Tech’s methodology, and understand the four ways we...

Extend the Service Desk to the Enterprise – Phases 1-3

This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.

Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.

Service Desk Extension Feasibility Assessment Tool

The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...
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