Infrastructure & Operations

Government: Next Steps From the CIO COVID-19 Strategy Webinar

The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability....

Exploit Disruptive Infrastructure Technology – Executive Brief

Read this Executive Brief to understand why a disruptive technology exploitation plan is not optional, and how organizations can position themselves to maximize...

IT Social Distancing Checklist

Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.

Exploit Disruptive Infrastructure Technology – Phase 2: Evaluate Disruptive Technologies

This phase of the blueprint, Exploit Disruptive Infrastructure Technology, will help you narrow your longlist to a shortlist, and evaluate that shortlist by its value and...

Build a Swarming Pilot Project

While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communication, and a lack of...

Outsource the Service Desk – Executive Brief

Read this executive brief to find out why you need to think beyond cost to design a successful outsourcing project.

Build a Swarming Pilot Project – Executive Brief

Read our concise Executive Brief to understand how IT directors and managers can reconfigure service support to align with the DevOps and Agile approach to service by...

COVID-19 Daily Summary – March 19, 2020: Prepare for Remote Work

Our analysts have been busy producing a full range of research focused specifically on COVID-19, and today we’ll zero in on some of the prescriptive resources you’ll want...

Build a Service Desk Consolidation Strategy – Executive Brief

Read our concise executive brief to find out why you should build a service desk consolidation strategy, review Info-Tech’s methodology, and understand the four ways we...

Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact

Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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