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Trello hits emotional high notes with a compelling project dashboard and intuitive design, but productivity is hindered by loaded graphics and an inadequate creation...
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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Business Impact Analysis for Practical, Right-Sized BCP Case Study
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Organizations will often automatically assume that payroll is among their most critical process and first priority for recovery. However, workarounds and buffers in the...
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Use this blueprint to help you navigate the process of ITSM software contract negotiation. Use the 10 secrets of ITSM licensing to help you review your ITSM contract and...
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Apple is enforcing a clause in its App Store terms of service that will result in the ban of templated apps. Be prepared to focus on an improved mobile browsing...
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Zerto has enhanced its Azure integration to reduce achievable RTOs and recovery cost. Specifically, Zerto’s latest release leverages Azure’s native Virtual Machine...
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This document provides an example of a service support strategy with a focus on outsourcing.
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Use the Internal Communications Strategy to increase buy-in, boost morale, and increase productivity.
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