Infrastructure & Operations

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Internal SLA Executive Summary Presentation Template

Summarize the achievements and next steps from the initial SLA project in this eye-catching template.

Mobile Strategy TCO Calculator

Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.

Effectively Acquire Infrastructure Services – Executive Brief

Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...

DRP Recovery Workflow Template

Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.

Consolidate Your Data Centers – Executive Brief

Read this Executive Brief to understand why an effective 12 to 18 month planning process is the key to capturing consolidation benefits and avoiding unforeseen costs.

Consolidate Your Data Centers – Phase 2: Plan

This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.

Internal SLA Maturity Scorecard Tool Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Internal SLA Executive Summary Presentation Template Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
Mobile Strategy TCO Calculator Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.
Effectively Acquire Infrastructure Services – Executive Brief Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.
Effectively Acquire Infrastructure Services – Phases 1-4 This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...
DRP Recovery Workflow Template Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.
Consolidate Your Data Centers – Executive Brief Read this Executive Brief to understand why an effective 12 to 18 month planning process is the key to capturing consolidation benefits and avoiding unforeseen costs.
Consolidate Your Data Centers – Phase 2: Plan This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.

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