Infrastructure & Operations

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Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Internal SLA Maturity Scorecard Tool Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Internal SLA Executive Summary Presentation Template Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
Mobile Strategy TCO Calculator Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.
Effectively Acquire Infrastructure Services – Executive Brief Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.
Effectively Acquire Infrastructure Services – Phases 1-4 This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...
DRP Recovery Workflow Template Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.
Consolidate Your Data Centers – Executive Brief Read this Executive Brief to understand why an effective 12 to 18 month planning process is the key to capturing consolidation benefits and avoiding unforeseen costs.

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