Infrastructure & Operations

Service Configuration Management Standard Operating Procedures Template

Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization.

Service Configuration Management Diagram Template Library

Use this library as a starting point for your configuration management models and workflows.

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.

BlueJeans Outlines Its 2H 2021 Product Roadmap

On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS...

Aspect Software Briefs on the Rationale for Its Noble Systems Merger

On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May...

Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300...
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