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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.
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Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
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On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...
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On December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
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On December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS)...
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SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive and valuable to the...
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What can a messaging app teach us about Change Management?
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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