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Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintaining guardrails – for...
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Set up your users for Teams collaboration success. Create a process that improves their ability to access, understand, and maximize their use of your chosen collaboration...
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Use this survey to capture end user feedback on their collaborative use of Microsoft Teams.
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An Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on.
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This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia...
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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