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This is a sample workflow that you can use as a starting point for building a process for continual improvement.
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Use this template to determine data requirements to meet use cases.
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Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
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This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
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Use this storyboard to align projects within your IT change management lifecycle.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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