Infrastructure & Operations

Establish a Communication and Collaboration System Strategy – Phases 1-3

This storyboard will help you improve your approach to collaboration services.

Roadmap Workshop Breakout Templates

Use these templates to gather information in preparation for building your infrastructure roadmap.

Legacy Technology Watchlist

This tool is designed to help IT infrastructure managers document, prioritize, and visualize the relative criticality and effort required for a portfolio of legacy...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Modernize and Transform Your End-User Computing Strategy

A good device is necessary for improving IT satisfaction, but it’s not enough. User support and modernizing applications are the other pivotal factors. With the COVID-19...
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Systems Management Project Charter Template

Communicate your systems management implementation initiative to stakeholders with a project charter.

Storyboard: Optimize Systems Management to Improve IT Resilience and Proactivity

Effective systems management can be a critical driver toward IT maturity. However, many organizations continue to collect data without any idea of what to do with it....

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...

Outsource Systems Management – Vendor Engagement Template

Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.

Mentoring Program Guidelines

Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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