Infrastructure & Operations

Cisco’s Shares Fall Nearly 16% in August

Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.

IT Startup Forethought Adds AI Tool to Automate Ticket Routing

San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.

Trefis Analysts Pondered the Benefits of Google Buying Nutanix – and It’s Not a Bad Idea

Should Google’s parent, Alphabet, buy Nutanix? If analysts at forecasting software vendor Trefis have their way, the search giant should be signing the check.

AWS to Partner With UBC for Cloud Innovation Center

The University of British Columbia is partnering with Amazon Web Services to build a cloud innovation center.

AWS Announces Third Availability Zone for Canada Central

At the AWS Summit in Toronto on October 3, 2019, Amazon Web Services announced a third availability zone (AZ) for Canada Central, to be launched in 2020. A third AZ will...

Does a “Stevie” Guarantee Amazing Customer Service?

A vendor in the web conferencing space garnished award honors from the Stevie 16th Annual International Business Awards announced on Aug. 27. Mountain View,...

Avaya in Talks With RingCentral to Form Joint Venture

Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.

Ayehu Gives Helping Hand in Building Automation Workflows

Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability...

Engineered Chaos Will Help You Test Your Mature BCP

Modern business continuity planning is complicated. Ideas from chaos engineering can help test resiliency, but only if you have a mature BCP.

Emergency Response Plan Checklist, Summary, and Staff Instructions

Use this document as a guideline to develop or review your emergency response plans.
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