Infrastructure & Operations

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.

Metrics Definition Template

This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to...

SOP 101: Standard Operating Procedures

Standard Operating Procedures (SOPs) are most commonly associated with military or manufacturing operations; however, they can be effectively utilized by any enterprise....

Data Center Relocation Budget Tool

A data center move has numerous one-time and ongoing expenses spanning a range of areas and project phases. It is important to develop an accurate budget up front so that...

Data Center Relocation Data Collection and Bundling Workbook

When moving the data center, developing a detailed inventory and orchestrating bundling and moving of related data center assets is a detailed process with many...

Data Center Build Project Charter Template

A data center build project charter is essential to the planning phase of the project. It lays out important information such as the project's description, potential...

Stress Testing Your Disaster Recovery Plan

You have a disaster recovery plan (DRP), but will it hold up in a real crisis? Testing the DRP is essential to determining whether it is under or over built, and whether...

Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...

iPad Hands On Review

The iPad is being touted by Apple as a magical and revolutionary device. Does it live up to that designation? If not quite magical, it comes pretty close.
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