Infrastructure & Operations

VMware RA Combines Workspace ONE and Horizon

VMware’s end-user computing team unveiled the latest reference architecture (RA) for Workspace ONE and Horizon. Use it to kick-start a continual improvement program.

All Quiet on the Workfront

Workfront exemplifies the classical software paradigm of automating systematic, exacting tasks to free up users for creative work. Workfront is a resource management tool...

Citrix Rebrands XenServer to Citrix Hypervisor

Citrix Hypervisor version 8.0 has been released. Consider using it to run Citrix Virtual Apps and Desktops if you’re not already using XenServer.

Control Desk Continues to Woo Enterprise Clients

IBM has an attractive ITSM and ITAM roadmap for Control Desk. The BigFix divestiture, however, raises some pressing questions.

Samanage Wins Big in SolarWinds Acquisition

SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.

Service Support Strategy Worksheet

This template will help you document the service support strategy as you work through the project blueprint.

IT Automation Presentation

Use this template to communicate the outcome of your IT automation project.

Cloud Strategy Document Template

Use this template to document your cloud strategy. Follow along with the sections of the Document Your Cloud Strategy storyboard and complete the template as you go.

HAM Maturity Assessment Tool

This tool will evaluate your existing hardware asset management program.

HAM Budgeting Tool

Use this tool to develop and justify the budget for hardware assets for the upcoming year.
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