Infrastructure & Operations

Avoid Overpurchasing Microsoft Telephony

This one pager reviews the pros, cons, risks, and challenges of Microsoft’s Phone System product. Understand the different components of phone system, how it's licensed,...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Optimize IT Change Management – Executive Brief

The goal of a quality change management program should be to reduce risk incurred through changes. Creating standardized, repeatable processes is the key to achieving...

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Change Management Communications Plan

This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.

BlueJeans Outlines Its 2H 2021 Product Roadmap

On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS...

Aspect Software Briefs on the Rationale for Its Noble Systems Merger

On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May...

Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300...
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