Infrastructure & Operations

Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...

Measuring the Economic Health of IT, Post Recession

Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects...

BlackBerry PlayBook: First Look

The PlayBook is in the unfortunate position of having a lot of potential while its competitors, or at least competitor, have already reached theirs. It leaves a mixed...

Understand IRR and NPV

The business side of the organization generally uses one of two financial metrics to determine the viability and, therefore, the attractiveness of an investment: Net...

Peer Survey Results Overview April 2011

Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.

Data Center Standby Power Requirements Calculator

Understanding the enterprises critical environment is the first step to right-sizing standby power equipment. Gather current and future requirements for all critical data...

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Negotiate Favorable Telecom and Mobility Contracts

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

NetApp Buyer's Advice

NetApp is not a low-cost solution, but the value comes from reliability and good support. Negotiate on price, but don't overlook the minimum levels of training,...

Prepare for Infrastructure Consolidation Change

Server virtualization and consolidation has become a way of life for most infrastructure managers. The breakdown of physical barrier through virtualization and...
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