Infrastructure & Operations

Implement Hardware Asset Management – Executive Brief

Read this Executive Brief to understand why your organization can benefit from a structured hardware asset management program.

Webinar: Responsibly Resume IT Operations in the Office

IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening...

From Zoom-Bombing to Encryption: Zoom’s Latest Security Issues

As Zoom becomes the go-to web conferencing tool for remote workers during the COVID-19 pandemic, the limelight has brought scrutiny to Zoom’s security capabilities. This...

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the...

Help Desk Solution RFP Template

Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...

A Framework for Choosing the Right Help Desk Tool

A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...

Virtualization and iSCSI a Match Made for SMEs

Server virtualization and iSCSI networked storage are emerging as a natural match particularly for small and mid-sized enterprises (SMEs) buying their first storage area...
GET HELP Contact Us
×
VL Methodology