Infrastructure & Operations - Videos

SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive...

What can a messaging app teach us about Change Management?

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business,...

Do you really want the feds doing your security work for you?

Follow our structured approach to identify, measure, and manage your technical debt.

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution...

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...