Infrastructure & Operations - Videos

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...

Create a Formal Cloud Testing Strategy

Organizations are finding it difficult to execute test cases of cloud and web applications with traditional testing methods. Cloud testing...

Cisco Collaboration Summit 2011 Wrap-Up

Cisco held its annual Collaboration Summit in Miami in November 2011. Cisco executives and subject matter experts, partners, customers,...

Potential Impact of the Euro Crisis on IT Departments

Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe...

Extending Service Management to Account for Disaster Recovery Scenarios

Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service...

Smart TV: Enterprises Invade the Living Room

Almost half of North American households already have televisions with smart capabilities (most through a separate device, but increasingly...

Selecting a Consolidated Storage Platform

Consolidated network storage is a strategic enabler that forms the foundation for server consolidation and a unified approach to data and system...

Virtual Appliances Can Deliver Physical Appliance Performance

As every new generation of hardware brings performance boosts--especially faster processors, RAM, and solid state drives--virtual appliance...
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