Infrastructure & Operations - Tools

Cloud Strategy Workbook

This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Systems Management Discipline Capability Assessment

Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

DRP Maturity Scorecard

Assess the maturity of your IT disaster recovery plan and identify gaps.

SOP Templates and Examples

Use flowcharts and checklists to create effective SOP documents.

Enterprise Wired and Wireless LAN Vendor Shortlist Tool

Use this tool to generate a customized shortlist of wired and wireless LAN vendors based on the importance your organization places on product features and vendor attributes.

Release and Deployment Management Gap Analysis Tool

This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...

Release Management Maturity Assessment

This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.

Enterprise Mobility Management Vendor Shortlist & Detailed Feature Analysis Tool

Avoid wasting time evaluating EMM vendors that cannot provide you with the functionality that you need. This tool provides insight into which vendors you should focus on.
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