Infrastructure & Operations - Tools

Configuration Management Maturity Assessment

Assess your current configuration management maturity.

Configuration Management Audit and Validation Checklist

Use this template to create an audit and data validation plan for your CMDB and CMS.

Infrastructure Outsourcing RFP Scoring Tool

Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...

Change Management Risk Assessment Tool

This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality monthly and improve the quality of service...

Office 365 Capability Assessment

The Office 365 Capability Assessment will guide you through this project by asking you to conduct both qualitative and quantitative analysis through a current state...

Cloud Strategy Workbook

This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...

DR Decision Tree

Use the DR Decision Tree to efficiently eliminate unsuitable models and focus on what works rather than what doesn't.

Application Assessment Tool for Cloud DR

Stop wondering about your ability to use the on-demand service and the pricing of cloud DR. Start assessing your applications to save money and resources spent on other...

DR Solution TCO Comparison Tool

Conduct a cost analysis based on your specific situation. This worksheet captures example data and provides a framework for how to document the TCO for each deployment model.
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