Infrastructure & Operations - Tools

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.

AIOps Shortlisting Tool

Leverage this tool to produce a shortlist of AIOps processes that will help you the most in reaching your goals.

AIOps Roadmap Tool

Create an actionable plan for your AIOps project.

AIOps ROI Calculator

Estimate the return on investment to determine if the benefits related to implementing AI and ML will be worth the cost and effort.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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