Infrastructure & Operations - Tools

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Office 365 Capability Assessment

The capability assessment can be used to map desired and existing capabilities of the different SKUs available for purchase.

Office 365 Control Map

The control map captures the individual controls available for managing OneDrive, SharePoint, and Teams. The controls can be further mapped to organizational goals.

Infra & Ops Metrics Tracking and Reporting Tool

Leverage this tool as a reporting template.

Infra & Ops Metrics Definition Template

This template will provide the means to track data on each metric that enables full lifecycle management.

Automation Suite Maturity Assessment Tool

Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.

Automation Suite Roadmap Tool

Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...

Active Directory Metrics Tool

Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
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