Infrastructure & Operations - Tools

IT Skills Inventory and Gap Assessment Tool

This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...

Service Desk Software and RFP Evaluation Tool

Use this tool to evaluate and compare the results of an RFP process quickly and easily.

Network Modernization Roadmap

Use the Network Modernization Roadmap to record and organize your technology, people, and process tasks.

Infrastructure Roadmap Workbook

Use this workbook to document and update information and decisions from your infrastructure roadmapping process.

Backup Software Vendor Shortlist & Detailed Feature Analysis Tool

Use this tool to develop your own custom shortlist. Utilize the tool's feature analysis and criteria weightings to identify vendors that align with your business's own...

Authority Matrix

The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...

Wireless LAN RFP Scoring Tool

The RFP scoring tool will be the primary tool used in the vendor selection process. Score all WLAN vendors based on their ability to support your technical requirements...

Printer Consolidation Action Plan Tool

Use this template to help you plan the initiatives involved in consolidating printers and track your project success.

Enterprise Mobility Management Use-Case Fit Assessment Tool

Use this tool to determine how the three use-case scenarios correspond to your organization's current situation.
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