Infrastructure & Operations - Tools

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Service Support Strategy Roadmap – Continual Improvement Example This tool provides an example of a service support strategy roadmap based on a continual improvement case study.
Service Support Strategy Roadmap – Education Example This tool provides an example of a service support strategy roadmap based on an education case study.
Service Support Strategy Roadmap – Outsourcing Example This tool provides an example of a service support strategy roadmap based on an outsourcing case study.
Service Support Strategy Roadmap This tool will help you create a roadmap for key service support initiatives.
Practical, Right-Sized DRP Case Study: Maturity Scorecard Maturity Scorecard for Case Study: Practical, Right-Sized DRP
Practical, Right-Sized DRP Case Study: Project Roadmap Tool Project Roadmap Tool for Case Study: Practical, Right-Sized DRP
Practical, Right-Sized DRP Case Study: Business Impact Analysis Tool Business Impact Analysis Tool for Case Study: Practical, Right-Sized DRP
Practical, Right-Sized DRP Case Study: Teams and Contacts Teams and Contacts for Case Study: Practical, Right-Sized DRP
IT Operations Center Prerequisites Assessment Tool This tool assesses base IT Operations processes prerequisites.
IT Operations Center Continual Improvement Tracker Use this tool to track metrics for continual improvement.

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