Infrastructure & Operations - Tools

Service Support Strategy Roadmap – Continual Improvement Example

This tool provides an example of a service support strategy roadmap based on a continual improvement case study.

Service Support Strategy Roadmap – Education Example

This tool provides an example of a service support strategy roadmap based on an education case study.

Service Support Strategy Roadmap – Outsourcing Example

This tool provides an example of a service support strategy roadmap based on an outsourcing case study.

Service Support Strategy Roadmap

This tool will help you create a roadmap for key service support initiatives.

Practical, Right-Sized DRP Case Study: Maturity Scorecard

Maturity Scorecard for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Project Roadmap Tool

Project Roadmap Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Business Impact Analysis Tool

Business Impact Analysis Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Teams and Contacts

Teams and Contacts for Case Study: Practical, Right-Sized DRP

IT Operations Center Prerequisites Assessment Tool

This tool assesses base IT Operations processes prerequisites.

IT Operations Center Continual Improvement Tracker

Use this tool to track metrics for continual improvement.
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