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Moving from planning your WLAN build or refresh to actually executing the project is a big step. Ease the transition by breaking the process down into steps, and...
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The Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative...
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Making the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will...
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Assessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document...
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Request for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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The pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or...
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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