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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Use this template to document your end-user computing strategy in detail.
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Use this template as a starting point for external communications regarding your end-user computing strategy.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Use this template to identify new and changing processes in your future state environment.
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Create a demo script to let vendors know what functions are important for your team.
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The mobile device connectivity and allowance policy enables a secure and productive workforce by outlining the policies regarding mobile device connectivity.
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