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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Follow the blueprint activities to record standard offerings in this template. This document becomes your service catalog entries for end-user computing.
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This document walks you through a list of provisioning models and types of devices and operating models to facilitate your end-user computing strategy.
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This template will help you document policy for your standard, power and prestigious technologies.
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Use this template to document your IT asset management strategy and approach.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Create a steering committee to improve success of IoT implementations.
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Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.
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The executive summary captures the results of the vision exercise, including decision criteria for moving to the cloud, risks, roadblocks, and mitigations.
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Use the template to build out your proposal to transform your field technical support services.
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