Infrastructure & Operations - Templates & Policies

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Public Cloud IaaS Work Breakdown Structure Template

Use this template to support your outlining of the steps required to successfully implement your public cloud solution into your environment.

EUC Strategy and Roadmap Template

Use this template to document your end-user computing strategy in detail.

EUC Strategy Communications Template

Use this template as a starting point for external communications regarding your end-user computing strategy.

IT Infrastructure Outsourcing Business Case Template

Use this template to help you build a business case to outsource your IT infrastructure.

Workflow Library

The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

Future State Playbook

Use this template to identify new and changing processes in your future state environment.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...

Disruptive Infrastructure Technology in 2017: Info-Tech's Analysis

This storyboard will help inform members of your working group, and of your organization more generally, about current disruptive IT infrastructure trends.

Continual Improvement Plan

Use this template to track and record the progress of your continual improvement initiatives now and in the future. This should be a fluid document.
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