Infrastructure & Operations - Templates & Policies

Service Desk Ticket Intake Workflow Samples

This template contains examples of ticket intake workflows.

Service Desk Site Visit Checklist Template

Some upfront planning can lead to more valuable site visits and more prevented incidents.

Practical, Right-Sized BCP Case Study: Maturity Scorecard

Maturity Scorecard for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Business Impact Analysis

Business Impact Analysis for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Action Items to Close Gaps

Action Items to Close Gaps for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Recovery Workflow

Recovery Workflow for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Recovery Playbook

Recovery Playbook for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Business Process Flowcharts

Business Process Flowcharts for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Tabletop Planning Results

Tabletop Planning Results for Practical, Right-Sized BCP Case Study

DRP Vendor Evaluation Questionnaire

Ask vendors to describe their DRP capabilities.
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