Infrastructure & Operations - Templates & Policies

End-User Device Management Standard Operating Procedure

This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you define the goals, roles, responsibilities, and processes related to end-user...

End-User Device Management Executive Presentation

This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you communicate your end-user device improvement plan to non-IT stakeholders.

End-User Device Management Workflow Library

This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you create standardized workflows for your end-user device support teams.

Infrastructure Service Workflows

Use this template to develop the first iteration of your service delivery process.

Infrastructure Service Catalog Mind Map Example

Build a mind map of the services offered by IT Infrastructure & Operations based on this example.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.

Service Definition Process Workflow

The purpose of the Service Definition Process Workflow is to provide an example to help you implement a service definition process workflow of your own.

Service Definition Checklist

The Service Definition Checklist outlines the elements that should be included in a service design package.

Service Request Workflow

This template contains sample workflows to define the ticket triage and service request processes.

Service Desk Extension Strategy Template

This template allows you to document core decisions around service desk structure and processes to inform the extension strategy.
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