Infrastructure & Operations - Templates & Policies

Configuration Management Standard Operating Procedures

Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization.

3i's of Engaging Management – Manager Guide

Train managers on the 3i's of employee engagement - inform, interact, and involve - to reinforce engaging leadership behaviors.

COVID-19: Employee-Facing Frequently Asked Questions Template

Use this template to address frequently asked questions employees may have during the COVID-19 pandemic.

ITSM Tool Implementation Checklist

Use this tool to evaluate whether you've completed all relevant steps within each phase of the ITSM tool implementation project.

Communications Infrastructure Stakeholder Focus Group Guide

Use this questionnaire to determine user awareness of unified communications and other communication/collaboration tools.

List of Sample Problems

Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...

Collaboration Tools Business Requirements Document Template

Gain stakeholder buy-in for adopting a new collaboration tool using the Collaboration Tools Business Requirements Document Template.

Operations Work Unit Reference Structures

Example organizational sketches for common IT operating models with a focus on IT Operations roles.

Reimagine IT Operations for a Cloud-First World Project Recap Template

Summarize findings from your project to build an effective, cloud-ready IT operations team.

BCP Summary

Summarize your organization's continuity capabilities and objectives in one easy-to-consume document.
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