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Use this template to record your chatbot conversation trees before implementing them.
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Use this template to record the roles and responsibilities of your chatbot support team.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Communicate the business impact of technical debt and different options to address it.
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The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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This template provides the structure of a user-facing acceptable use policy for Microsoft's Teams product. In conjunction with tenant-level controls, acceptable use...
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